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Plvxk reviews bath-pouf and scrubber returns through a written hygiene and component check matched to the ordered SKU and construction. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.
A customer may open the outer parcel and visually inspect the dry item without using it. The scrubber, permanently attached cord or loop, and care card listed for the SKU must remain together. For hygiene reasons, a non-defective item cannot be returned after contact with skin, water, cleanser, soap, cosmetic products, or another user's bathroom environment. Bath-accessory support is matched to the exact hygienic item: material, dry diameter, mesh folds or woven loops, lattice and bristle layout, centre binding or ring, hanging cord, piece count, clean condition, and supplied care information are reviewed together.
Bath-accessory policy map: Check hygiene eligibility first, then the request window, return route, label cost, restocking treatment, exchanges or cancellations, refund timing, and contact.
RETURN CONDITION & ELIGIBILITY
Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
An eligible non-defective return must remain unused, clean, completely dry, and free from hair, skin residue, lint, water marks, foam, cleanser, fragrance, discoloration, stains, mildew, odor, stretched mesh, split fibre loops, loose centre wrapping, torn silicone, distorted ribs, separated bristles, cut cords, or modified hanging loops. Opening the parcel for ordinary visual inspection does not by itself prevent a return.
For an approved unused return, make sure the item is fully dry and place it in a clean inner sleeve without compressing, knotting, stretching, or sharply folding its loops, mesh, ribs, bristles, cord, or centre connection. Use a sturdy outer parcel that prevents contamination and protects the product from moisture. Do not attach a label directly to the scrubber or its inner sleeve. After approval, the pre-paid label is emailed as a downloadable and printable file with the assigned carrier instructions.
RETURN WINDOW
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days may not be accepted unless required by applicable consumer law.
RETURN PROCESS & RETURN ADDRESS
To start a return, contact us at support@plvxk.shop. If your request is accepted, we will email you a pre-paid return shipping label as a downloadable and printable file, together with instructions confirming how and where to mail your package. Items sent back to us without first requesting a return will not be accepted.
Return method: by mail. Approved returns should be mailed to this return address: 1625 Yount Drive, Merritt Island, FL 32952, United States.
Identify the SKU and exact point involved: mesh fold, fibre band, loop count, centre binding or wrap, silicone rib, bristle zone, finger ring, hanging cord, integrated loop, color, quantity, or visible transit damage. A close dry photograph on a clean neutral surface may help with a defect or incorrect-item report, but customers should not wet or use the item to create evidence.
RETURN SHIPPING FEES
For all accepted returns, including defective, damaged, incorrect, and eligible non-defective products, the return shipping cost is covered by us. Return label method: Customer download/print. After approval, the pre-paid return shipping label is sent by email at no cost to the customer. No return label is included in the original delivery package.
RESTOCKING FEE
Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.
EXCHANGES AND CANCELLATIONS
An exchange may be reviewed after the original unused hygienic item is approved. Material, dry diameter, surface firmness, loop or bristle structure, handling method, drying behavior, product net weight, and price differ between designs and will be confirmed before replacement. Customers may request cancellation before the order has been processed or shipped.
REFUND TIMEFRAME
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Bank or card issuer posting times may vary after we submit the refund.
CONTACT
For return and refund support, contact support@plvxk.shop or +1 (571) 576-1997. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore).