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This Shipping Policy sets out how Plvxk manages order cut-off, handling time, transit estimates, free shipping, and tracking support. The store currently serves customers in Singapore, and checkout amounts are displayed in USD.
Before shipping Bath Poufs, Wash Balls, and Body Scrubbers, we compare the order details with the product record and prepare the parcel for standard carrier handoff.
Bath-accessory policy map: Review preparation time, carrier handling, delivery scope, shipping cost, tracking, and support in sequence.
TRANSIT, HANDLING & ORDER CUT-OFF TIME
- Order Cut-Off Time: 2:00 PM (GMT+08:00) Singapore Standard Time (Singapore).
- Handling Time / Processing Time: 1-3 Business Days, Monday-Friday, after payment is successfully authorized through Shopify Payments.
- Transit Time: 7-13 Business Days, Monday-Friday, after the order has been processed and handed to the carrier.
- Total Estimated Delivery Time: 8-16 Business Days, including order processing and transit.
Business Days are Monday-Friday and do not include public holidays or carrier closure dates. If information must be verified before dispatch, we may email the customer before the order moves forward.
Before dispatch, each Plvxk bath accessory is checked dry against its format manifest. Mesh poufs are matched by gathered form, centre binding, diameter, and cord; woven-fibre balls by band texture, loop count, centre wrap, and cord; silicone scrubbers by lattice ribs, bristle zones, finger ring, and integrated loop. The correct single item and care card are placed in a clean protective sleeve, kept separate from moisture and fragranced materials, and packed without crushing the working surface.
SHIPPING METHODS & COURIERS
Depending on parcel size, destination, and service availability, orders may be delivered by SingPost, Ninja Van, J&T Express, DHL, or another carrier operating in Singapore. The assigned carrier and tracking details are shown in the shipping confirmation email.
An order can ship in more than one parcel when item size, packaging protection, inventory location, or carrier routing requires it. Any split arranged by us remains covered by the same free standard shipping promise.
DELIVERY AREA
Currently, we only ship to addresses within Singapore. We do not ship to international destinations, P.O. Boxes, or military addresses (APO/FPO).
Customers should review the shipping address carefully before payment, including unit number, postal code, region, and phone number when required. If delivery cannot be arranged to the address provided, we will contact the customer.
SHIPPING COST
We are pleased to offer Free Shipping on all orders within Singapore. No minimum purchase required. Standard shipping is provided at a cost of $0.00 USD for eligible orders, and the checkout Shipping field should display $0.00 USD for standard delivery.
ORDER TRACKING
Once your order has shipped, you will receive a shipping confirmation email containing the assigned carrier and tracking number. Use that tracking link or enter the number on the carrier's official website to review the latest available shipment status.
When a parcel is delayed, damaged, or not updating, contact us with the order number and any carrier details or photos available. We will review the shipment information and assist with a practical resolution. Contact support@plvxk.shop for shipment support.
CONTACT
For shipping questions, contact Plvxk support at support@plvxk.shop or +1 (571) 576-1997. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore).